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FFOCUS is saddened to learn of the passing of a Continental Airlines Captain while operating CO 61 on Thursday, June 18, 2009. Thanks to the professional response of the remaining crew, including the international reserve first officer, the flight landed safely at Newark Liberty International Airport.
Our thoughts, prayers, and condolences go out to this captain's friends, family, and colleagues. |
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Frequent Flyers Organized and Concerned about Unacceptable Service |
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 | FFOCUS
RETURNING CIVILITY TO AIR TRAVEL | | FIGHTING FOR BETTER CUSTOMER SERVICE
IN AIR TRAVEL.
|  FFOCUS is comprised of a dedicated group of Frequent Flyers Organized and Concerned About Unacceptable Service.
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A positive workforce provides better customer service and, in turn, rewards the shareholders | Supporting your Employees
Taking Care of the CustomersBuilding Value for Shareholders
| | CUSTOMER SERVICE IS NOT OBSOLETE IN THE EVOLVING AIR TRAVEL INDUSTRY OF TODAY.
| Welcome to FFOCUS on the web Our new site is streamlined, easy to navigate, and is packed with information you'll never find anywhere else! Our exclusive, members-only area opens up new menus and sections, allowing you to see what's going on behind the scenes. You can find the latest status matches and download valuable documentation that will help when filing a complaint. |
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