As a founding member and Chairman Emeritus of Frequent Flyers Organized & Concerned about Unacceptable Service or FFOCUS, allow me to be the first to welcome you to our web site. On behalf of the entire membership, we hope you'll visit often and join us in our efforts to become a voice for all airline customers. As you navigate the site you will find helpful hints on how to reach out to airlines effectively when confronted with poor service. We also have a Customer Advocate assigned to most carriers in the United States. If you decide to join us we have a very lively and fun bulletin board forum full of useful information to those who travel. We encourage you to register for our forums, and participate in the various airline- and travel-related discussions. Thanks for dropping by, we hope to see you often either as a visitor or member.

Warmest regards,

Robert Johnson, Chairman Emeritus, FFOCUS.org